Here is the Strategy: First, be Kind.
FAQ
We get lots of questions every day. Here are some commonly asked questions we hear:
How long are your classes?
Our Classes are 45-50 minutes long each week. They run for five consecutive weeks. Occasionally we will have to cancel a class due to weather, etc. Your instructor will contact you with the make-up date.
How do I register and pay for class?
You can register by clicking the “Register” button on any class with space available. Payment is processed securely through Square. If a class is marked FULL, you can message us to get on a waiting list.
How many dogs do you allow in class? (And is that number flexible?
We typically are considered full with 6-7 dogs. We are not able to over-book due to quality control. We want everyone to be able to get enough attention from the instructor.
Can my significant-other come?
Yes, we allow two people per registration. We encourage you to bring your training partner. It makes it easier if you’re both learning firsthand!
Can I bring my kids?
We are allowing two people per registration. Children under 18 must be accompanied by a parent. They are welcome to attend if they are able pay attention, follow directions and remain seated unless working with a dog. We may ask the adult to handle the leash for safety reasons.
My dog lunges toward other dogs and barks a lot at them – is class right for them?
If your dog is fearful and/or acts aggressively or barks excessively at other dogs, class might not be right for them at this time. A private training would be the way to go, with the goal of being able to attend a group class. For everyone’s sake (including yours!), all dogs in class must be comfortable around other dogs and people.
I need to miss a class – can I make it up?
Sorry, we are not able to do makeup classes, since our start dates are staggered. However, you’ll be able to get homework, and you can follow up with a phone call or email if you have any questions about it. It’s ideal if you can make every class for your dog’s progression, but we understand if you need to miss one or two. Any more would likely put you behind, so please schedule accordingly.
My dog is sick – should I bring them anyway?
Please keep your dog at home! Coughing, diarrhea or vomiting could be signs of a contagious virus, and therefore, your dog should stay at home. If your dog is sick in any way, please talk to your vet about when they’re okay to return to class. Stay in contact with us so we can plan accordingly.
Something came up, and I need to cancel class after it’s already started.
In general, we are not able to issue refunds. IF we have a waitlist for the class, AND you cancel BEFORE the class date starts, we can transfer your payment to a different class start date. Please contact us so we can make a plan.
Is there any guarantee to the training?
The only way we could guarantee training would be for us to live in your home 24/7 so we can be constantly reminding you what to do with your dog, haha! Since we’re training you how to train your dog, it is only as good as the practice you put in. We try to make it fun, but YOU have to do the homework, and that includes managing your dog’s environment. So, therefor, we can’t put any money-back-guarantee to it. Feel free to contact us before signing up to make sure it’s the right fit for you.
My dog is not spayed – what do I do when she’s in season?
Unfortunately females in season do need to stay home. Un-spayed females and un-neutered males are welcome to come to class, but if the female is currently in season, she will be a little too distracting for everyone else...
My puppy does not yet have all of their shots. Should I wait to take Puppy Kindergarten? Once your puppy has had the first set of shots, they can come to class. We think it’s important to have a well-socialized puppy, and we do all we can to keep the risk very low.
Can I skip Beginning and go right on to Intermediate?
Our Intermediate-level classes are designed to be part two of our intro-level classes. If you have not taken Teenager, Beginning or Puppy class, and you think you’re ready, we can arrange an evaluation. Your dog will just need to show they can focus on you while around other dogs, sit, down, come when called, and have a solid foundation of leave it, stay and walking on leash.
How do I know if I will like my class or trainer?
You are welcome to sit in and view any of our classes. Just message us to make arrangements.
We get lots of questions every day. Here are some commonly asked questions we hear:
How long are your classes?
Our Classes are 45-50 minutes long each week. They run for five consecutive weeks. Occasionally we will have to cancel a class due to weather, etc. Your instructor will contact you with the make-up date.
How do I register and pay for class?
You can register by clicking the “Register” button on any class with space available. Payment is processed securely through Square. If a class is marked FULL, you can message us to get on a waiting list.
How many dogs do you allow in class? (And is that number flexible?
We typically are considered full with 6-7 dogs. We are not able to over-book due to quality control. We want everyone to be able to get enough attention from the instructor.
Can my significant-other come?
Yes, we allow two people per registration. We encourage you to bring your training partner. It makes it easier if you’re both learning firsthand!
Can I bring my kids?
We are allowing two people per registration. Children under 18 must be accompanied by a parent. They are welcome to attend if they are able pay attention, follow directions and remain seated unless working with a dog. We may ask the adult to handle the leash for safety reasons.
My dog lunges toward other dogs and barks a lot at them – is class right for them?
If your dog is fearful and/or acts aggressively or barks excessively at other dogs, class might not be right for them at this time. A private training would be the way to go, with the goal of being able to attend a group class. For everyone’s sake (including yours!), all dogs in class must be comfortable around other dogs and people.
I need to miss a class – can I make it up?
Sorry, we are not able to do makeup classes, since our start dates are staggered. However, you’ll be able to get homework, and you can follow up with a phone call or email if you have any questions about it. It’s ideal if you can make every class for your dog’s progression, but we understand if you need to miss one or two. Any more would likely put you behind, so please schedule accordingly.
My dog is sick – should I bring them anyway?
Please keep your dog at home! Coughing, diarrhea or vomiting could be signs of a contagious virus, and therefore, your dog should stay at home. If your dog is sick in any way, please talk to your vet about when they’re okay to return to class. Stay in contact with us so we can plan accordingly.
Something came up, and I need to cancel class after it’s already started.
In general, we are not able to issue refunds. IF we have a waitlist for the class, AND you cancel BEFORE the class date starts, we can transfer your payment to a different class start date. Please contact us so we can make a plan.
Is there any guarantee to the training?
The only way we could guarantee training would be for us to live in your home 24/7 so we can be constantly reminding you what to do with your dog, haha! Since we’re training you how to train your dog, it is only as good as the practice you put in. We try to make it fun, but YOU have to do the homework, and that includes managing your dog’s environment. So, therefor, we can’t put any money-back-guarantee to it. Feel free to contact us before signing up to make sure it’s the right fit for you.
My dog is not spayed – what do I do when she’s in season?
Unfortunately females in season do need to stay home. Un-spayed females and un-neutered males are welcome to come to class, but if the female is currently in season, she will be a little too distracting for everyone else...
My puppy does not yet have all of their shots. Should I wait to take Puppy Kindergarten? Once your puppy has had the first set of shots, they can come to class. We think it’s important to have a well-socialized puppy, and we do all we can to keep the risk very low.
Can I skip Beginning and go right on to Intermediate?
Our Intermediate-level classes are designed to be part two of our intro-level classes. If you have not taken Teenager, Beginning or Puppy class, and you think you’re ready, we can arrange an evaluation. Your dog will just need to show they can focus on you while around other dogs, sit, down, come when called, and have a solid foundation of leave it, stay and walking on leash.
How do I know if I will like my class or trainer?
You are welcome to sit in and view any of our classes. Just message us to make arrangements.
